Refund policy

Returns & Refunds Policy

Last updated: 16/05/2025

Thank you for shopping with Camelia. We take great care in sourcing and selling unique antique and vintage items. Due to the nature of our products, we have a strict no returns policy for change-of-mind purchases. Please review the following terms before making a purchase.

Returns & Cancellations

  • No Returns for Change of Mind: All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

  • Condition & Description: Each item is antique or vintage and may show signs of age. We make every effort to describe and photograph all items accurately, including any flaws or imperfections. By purchasing, you acknowledge that the item is sold "as-is".

  • Consumer Rights Exception: If an item is found to be significantly misdescribed or faulty in a way not disclosed in the listing, customers may be entitled to a return under the Consumer Rights Act 2015. However, minor signs of age, wear, or patina that are expected for vintage/antique items do not constitute a fault. Additionally, if an item is sold with known faults clearly stated in the description and photos, it will not be eligible for a return on the basis of being "faulty".

Damage in Transit & Shipping Liability

  • Risk Transfers to the Buyer Upon Dispatch: Once an item is shipped, the risk of loss or damage passes to the buyer. We package items securely using appropriate materials for the item being shipped.

  • Shipping Insurance: For items over a certain value, we will include shipping insurance, and this will be reflected in the shipping cost. However, we do not accept liability for damage in transit where it concerns glass and fragile items that shipping companies themselves will not cover, even with insurance.

  • No Refunds for Transit Damage on Fragile Items: If the shipping carrier does not provide compensation for damage to glass or other fragile items, we are unable to offer refunds or replacements for such items. If you are concerned about potential damage, please contact us before purchasing to discuss additional shipping options.

Receiving a Damaged Item
If you receive an item that has been damaged in transit:

  1. Inspect the package on arrival — if the packaging shows signs of severe damage, report it to the courier upon delivery.

  2. Document the damage — take clear photographs of the package, item, and any damage immediately upon receipt.

  3. File a claim — if you have opted for shipping insurance, please file a claim directly with the shipping carrier. We can assist by providing proof of postage and packaging details if needed.

How to Contact Us
If you have any questions about this policy or need further clarification, please contact us via our Contact Us page.

By making a purchase from Camelia, you agree to these terms and understand that all sales are final, except where legally required under UK consumer law.